Terms and Conditions of Carriage
Access Shuttles Pty Ltd, Shuttle Services Effective Date: 10th March 2025ABN: 30133408072
- Introduction
These Terms and Conditions (“Agreement”) constitute a legally binding agreement between you (“Passenger”, “Customer”, or “You”) and Access Shuttles Pty Ltd (“Company”, “We”, “Us”, or “Our”) relating to the provision of scheduled or on-demand door-to-door passenger transportation within Queensland, and New South Wales, Australia. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
- Scope of Services
- The Company operates a licensed passenger transport service utilising a vehicle with a maximum capacity of 11 passengers.
- Services include pick-up and drop-off at user-designated addresses within operating zones.
- Operating hours, routes, and availability are subject to change with reasonable notice.
- Eligibility and Passenger Conduct
- Passengers must be at least 18 years of age to make a booking or be accompanied by a responsible adult.
- All riders must comply with applicable seatbelt laws and safety regulations.
- No smoking, or illegal substances is permitted onboard. Alcohol at the drivers discretion.
- We reserve the right to refuse or terminate service to any person exhibiting threatening, aggressive, or unsafe behaviour, without refund.
- Booking and Payment
- Bookings must be confirmed at least 48 before the scheduled departure time. Same-day bookings are subject to availability.
- Fares must be prepaid via our secure payment platform unless otherwise agreed.
- Invoices, if requested, will be issued electronically to the booking email address.
- Cancellations and Refund Policy
- Passenger-initiated cancellations:
- More than 48 hours in advance: 100% refund or rebook within 30 days.
- Between 24-48 hours: 50% refund or rebook within 30 days
- Under 24 hours or no-show: No refund.
- Company-initiated cancellations: Full refund or alternative arrangements will be provided if service is cancelled due to weather, road closures, vehicle breakdowns, or other unforeseeable circumstances.
All refunds are processed within 5–10 business days.
- Delays and Force Majeure
- The Company is not liable for delays caused by traffic, road conditions, weather, mechanical failure, or other events beyond its control.
- Passengers are advised to allow adequate buffer time when booking transport for time-sensitive events (e.g., flights, tours, appointments).
- Luggage and Personal Belongings
- Each passenger is permitted to bring one small suitcase (maximum 20kg) and one personal item.
- Bulky or oversized items must be declared at the time of booking and may incur additional fees.
- The Company accepts no responsibility for loss, theft, or damage to luggage or personal belongings.
- Tourist and Visitor Services
- We welcome both local and international guests. Multilingual driver support may be available upon request.
- Tourist brochures, local attraction information, and suggested itineraries are available during transit or upon booking confirmation.
- Group bookings for day tours and scenic routes are available upon request.
- Privacy and Data Protection
Access Everything Pty Ltd is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).
- We collect only the personal information necessary to fulfil your booking (e.g., name, contact details, payment information, pickup/drop-off addresses).
- Your data is stored securely and used exclusively for the purposes of scheduling, customer service, and legal compliance.
- We do not sell, rent, or disclose personal data to third parties unless required by law.
- You may request access to or deletion of your personal information by contacting us at annie@accessshuttles.com.au
For more information, please refer to our full Privacy Policy available on our website at [Insert URL].
- Limitation of Liability
To the maximum extent permitted by law:
- The Company shall not be liable for any indirect, incidental, or consequential losses or damages resulting from service use.
- Liability is strictly limited to the cost of the fare paid by the customer for the affected service.
- Amendments and Jurisdiction
- The Company reserves the right to update these Terms and Conditions at any time. Material changes will be communicated via email or our website.
- This Agreement is governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of Queensland courts.
- Contact Information
For bookings, cancellations, feedback, or privacy requests:
📞 Phone 07 31676767 ✉️ Email: bookings@accessshuttles.com.au 🌐 Website: [Insert URL] 📍 Office: 60 Pallas Street, Maryborough, 4650, Queensland, Australia.
📍 13. Accessibility and Special Assistance
- Passengers with mobility impairments or special needs are encouraged to notify us in advance.
- We will make reasonable efforts to accommodate accessibility requests, subject to vehicle limitations and safety requirements.
🚸 14. Child and Minor Travel Policy
- Children under a certain age (typically 16) must be accompanied by an adult unless prior arrangements are made.
- Child safety seats can be provided upon request and subject to availability.
- Additional documentation may be required for minors traveling alone.
📲 15. Use of Mobile Devices Onboard
- Passengers are asked to keep phone calls brief and use headphones when playing audio.
- The Company is not responsible for mobile network outages or lost internet connectivity during travel.
🧾 16. Feedback and Complaints
- We value your feedback and aim to resolve issues swiftly.
- Complaints must be submitted in writing within [e.g. 7 days] of the incident.
- You can reach our Customer Experience Team at [Insert Email or Web Form].
📸 17. Media and Photography Policy
- Photography and video recordings onboard are permitted only with consent from all visible passengers and the driver.
- We occasionally document services for marketing use. If you do not wish to appear in any promotional materials, please inform your driver or email us.
⚠️ 18. Health and Safety Measures
- Regular sanitation of high-touch surfaces is conducted in accordance with Queensland Transport regulations.
- Passengers displaying flu-like symptoms may be refused travel in the interest of public health.
📦 19. Lost and Found
- Items left onboard are kept for up to [e.g. 14 days].
- Claims must include a detailed description of the lost item and proof of identification.
Our Commitment to your Safety
✅ Queensland Shuttle Service Compliance Checklist (Operator Use)
| Requirement | Details | Status (Tick When Complete) |
| Operator Accreditation | Obtain and maintain Operator Accreditation under the Transport Operations (Passenger Transport) Act 1994. | ⬜27/3/2025 |
| Driver Authorisation for All Drivers | Ensure all drivers have valid Driver Authorisations with background checks, health clearance, and safety training. | ⬜27/3/2025 |
| Vehicle Registration & Compliance | Register shuttle as a commercial passenger vehicle; meet inspection standards and carry valid Certificate of Inspection (COI). | ⬜19/3/2025 |
| Booking Entity Authorisation (BEA) | If you manage direct bookings, secure BEA from the Queensland Department of Transport and Main Roads. | ⬜ |
| Insurance Coverage | Hold public liability, vehicle, and worker’s compensation insurance where applicable. | ⬜24/3/2025 |
| Consumer Law Compliance | Ensure T&Cs comply with Australian Consumer Law regarding refunds, service failures, and disclaimers. | ⬜10/3/2025 |
| Privacy Policy Compliance | Comply with the Privacy Act 1988 (Cth); outline data collection, usage, and access rights in your policy. | ⬜10/3/2025 |
| Child Safety Laws | Provide correct child restraints and unaccompanied minor protocols in line with Queensland law. | ⬜10/3/2025 |
| Emergency & Incident Procedures | Document driver responsibilities, emergency actions, and passenger safety protocols. | ⬜10/3/2025 |
| Health & Safety Standards | Maintain sanitation schedules, COVID-safety guidelines (if applicable), and fatigue management. | ⬜10/3/2025 |
| Website & Booking Platform Transparency | Clearly present T&Cs, privacy, refund policy, prices, and contact information. | ⬜10/3/2025 |
🌐 Website Summary: “Our Legal Compliance Commitment”
At Access Shuttles Pty Ltd your safety and satisfaction are our top priorities. We’re proud to operate under full compliance with Queensland’s transport regulations. Here’s what sets us apart:
- ✅ Fully Accredited Operator under Queensland’s passenger transport laws
- 🧑✈️ Trained and Authorised Drivers with background checks and safety certifications
- 🚐 Commercially Registered & Inspected Vehicles maintained to the highest safety standards
- 🔐 Privacy-First Policy: We protect your data under the Australian Privacy Act
- 💰 Clear Refunds & Consumer Protections in line with Australian Consumer Law
- 👶 Child Safety First: Approved child restraints available for every age
- 🧼 Sanitised & Monitored Vehicles to meet health and public safety expectations
We believe travel should be safe, transparent, and hassle-free. From single passengers to group tours, we’ve got Queensland covered — legally and reliably.
Let me know if you’d like this converted into a PDF, styled with branding, or if you’d like to add a passenger waiver or driver code of conduct.
Please add a passenger waiver and driver code of conduct
Certainly! Here are two professionally drafted additions you can include in your internal documentation and customer-facing materials:
Access Shuttles Pty Ltd – Passenger Waiver and Release of Liability
By purchasing a ticket or boarding our vehicle, you acknowledge and agree to the following terms:
- Assumption of Risk I acknowledge that travel via motor vehicle carries inherent risks, including personal injury, property damage, or delays. I voluntarily accept these risks.
- Release of Liability To the fullest extent permitted by law, I release [Your Company Name], its employees, drivers, and agents from all claims, damages, or liabilities resulting from my participation in transportation services, except where caused by proven negligence or willful misconduct.
- Personal Belongings I understand that [Your Company Name] is not responsible for loss, theft, or damage of personal property brought on board.
- Compliance I agree to follow all safety guidelines and instructions provided by the driver. Disruptive behavior may result in removal from the vehicle without refund.
- Medical Disclosure I confirm that I am physically capable of safely participating in the transport and will notify the driver of any relevant health conditions.
By boarding the vehicle, I acknowledge that I have read, understood, and agreed to these terms.
👨✈️ Driver Code of Conduct
All drivers representing [Your Company Name] must uphold the following standards at all times:
- Licensing & Legal Compliance
- Maintain current Driver Authorisation and abide by Queensland road and passenger transport laws.
- Immediately report suspensions, medical issues, or license restrictions.
- Professionalism & Courtesy
- Greet passengers politely and communicate clearly.
- Refrain from using offensive language or engaging in political or discriminatory discussions.
- Safety First
- Conduct pre-trip vehicle checks.
- Enforce seatbelt usage and report any unsafe behavior.
- Refrain from mobile phone use while driving (unless hands-free and permitted by law).
- Appearance & Cleanliness
- Dress neatly and maintain personal hygiene.
- Keep the vehicle clean, odor-free, and presentable.
- Incident & Emergency Protocols
- Know the procedure for accidents, medical emergencies, and passenger issues.
- Maintain a stocked first aid kit and working fire extinguisher.
- Confidentiality & Privacy
- Protect customer data and do not discuss personal booking information.
- Never disclose passenger details or route history.
- Zero Tolerance Policy
- Consumption of drugs or alcohol while on duty is strictly prohibited.
- Breaches may result in disciplinary action or termination.
📜 Privacy Policy – Access Shuttles Pty Ltd & Mary River House
Last updated: [Insert Date]
- Who We Are
This Privacy Policy applies to Access Shuttles Pty Ltd and Mary River House, collectively referred to as “we,” “us,” or “our.” We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Travel details (e.g. pickup/drop-off locations, flight times)
- Dietary preferences (for package bookings)
- Booking history
- Payment details (if applicable)
- Any other information you provide via forms, email, phone, or our websites
- How We Collect It
We collect personal information when you:
- Make a booking or enquiry via our websites, phone, or email
- Subscribe to updates or newsletters
- Interact with us on social media
- Use our services (e.g. shuttle transport or accommodation)
- Provide feedback or complete surveys
We may also collect information from third parties (e.g. booking platforms or travel agents) if you’ve given them permission to share it with us.
- Why We Collect It
We collect your personal information to:
- Process bookings and deliver services
- Communicate with you about your travel or stay
- Provide customer support
- Improve our services and website experience
- Send marketing communications (only with your consent)
- Meet legal and regulatory obligations
- How We Store & Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes:
- Secure digital systems and password protection
- Restricted staff access
- Regular data reviews and secure deletion of outdated records
- Disclosure to Third Parties
We may share your personal information with:
- Our transport and accommodation partners
- Payment processors and booking platforms
- IT and marketing service providers
- Legal or regulatory authorities (if required by law)
We will never sell or rent your personal information.
- Overseas Disclosure
Some service providers may store data overseas (e.g. cloud hosting). We take reasonable steps to ensure these providers comply with Australian privacy standards.
- Cookies & Website Analytics
Our websites may use cookies and analytics tools to improve user experience. You can adjust your browser settings to refuse cookies, but this may affect functionality.
- Access & Correction
You may request access to the personal information we hold about you, or ask us to correct it if inaccurate. Contact us via the details below.
- Complaints
If you have concerns about how we handle your personal information, please contact us. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
- Contact Us
Access Shuttles Pty Ltd 📧 bookings@accessshuttles.com.au 📞 0410524845
Mary River House 📧 stay@maryriverhouse.com.au 📞 0410524845
